Refund policy
Thank you for choosing Word Fiesta for your filipino language resource needs. We value your satisfaction and want to ensure a hassle-free return process. Please review our returns policy below:
Return Window
- To be eligible for a return, items must be returned within 14 days from the date of purchase.
Condition of Returns
- Items must be returned in their original, unopened condition with the shrink wrap intact.
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Items must be in a re-sellable condition, free from any damage or markings.
Shipping
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Shipping charges are non-refundable. You are responsible for any return shipping costs.
Return Process
- To initiate a return, please contact our customer support team at wordfiesta.filipino@gmail.com with your order number and reason for the return.
- Our team will provide you with instructions on how to proceed with your return.
Refund process
- Once we receive and inspect the returned item and verify that it meets our return criteria , we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Word Fiesta reserves the right to charge a restocking fee for returns that do not meet the conditions outlined in our policy.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund, including return shipping costs.